Terms and Conditions

OVERVIEW

This website is operated by Studio Massimiliano Rossetto. Throughout the site, the terms “we”, “us” and “our” refer to Studio Massimiliano Rossetto. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Stripe. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have reached the age of majority in your state or province of residence and have given us consent to allow any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. Studio Massimiliano Rossetto reserves the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. Studio Massimiliano Rossetto shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy below.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our service will be:

Uninterrupted,
Timely,
Secure, or
Error-free.

We do not warrant that the results obtained from using the service will be accurate or reliable.

You agree that we may remove or cancel the service at any time, without notice.

You expressly agree that your use of the service is at your sole risk. The service, along with any products or services delivered through it, are provided “as is” and “as available” for your use. This includes no warranties or conditions of any kind, either express or implied, such as:

Implied warranties or conditions of merchantability,
Fitness for a particular purpose,
Durability,
Title, and
Non-infringement.

In no case shall Studio Massimiliano Rossetto, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for:

Any injury, loss, or claim,
Any direct, indirect, incidental, punitive, special, or consequential damages, including (but not limited to) lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the service or any products obtained through the service.

We are also not responsible for any claims related to:

Errors or omissions in any content, or
Loss or damage of any kind resulting from the use of the service or any content (or product) posted, transmitted, or otherwise made available through the service.

Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Studio Massimiliano Rossetto and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Germany.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@massimilianorossetto.com.

Shipping

European Area: CHF 25
International Area: CHF 35
Free Shipping to Switzerland: CHF 0

Delivery Time
Your order may take up to 30 days to arrive.

Shipping / Delivery Options
We ensure your artwork is safely packaged and sent to the address of your choice.

Shipping Partners
We only work with certified shipping partners, which may vary depending on the size of the artwork and the destination country. Our trusted partners include Post, DHL, GLS, and DPD.

Tracking
Once your order has shipped, we will send you a shipping confirmation with a tracking number. You can use this number to monitor the progress of your delivery until it arrives at your door.

Damage
If your artwork arrives damaged, please contact us immediately. We will arrange for its return. To assist with documentation, we require photographic evidence of the damage. Once the return is processed, we will promptly produce a new one for you. The damaged artwork will be disposed of to ensure it does not affect the limited edition.

If you have any questions, please contact us via email.

Returns & Refunds

Returns
Our return policy lasts 30 days. If 30 days have passed since the day you received your item, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to our studio without contacting us first.

Refunds
If you would like to request a refund, please email us within 30 days from the day you received your item. After inspecting the item and verifying it is in perfect condition, we will notify you of the approval of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 30 days. You will receive the full price of the product.

Late or Missing Refunds
If you haven’t received your refund yet, first check your bank account again. If you’ve done this and still haven’t received your refund, please contact us.

Sale Items
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Shipping
To return your product, please contact us first. Once approved, you should mail your product to our studio.

You will be responsible for paying the shipping costs for returning your item. Shipping times for exchanged products may vary depending on your location.

We strongly recommend using a trackable shipping service and purchasing shipping insurance. We do not guarantee receipt of your returned item.

Damage
If your art arrives damaged, please contact us immediately. We will arrange for the return of the artwork. For documentation purposes, we always require photographic evidence of the damage. After processing the return, we will promptly produce a new one for you. The damaged artwork will be disposed of to ensure it does not affect the limited edition.

Privacy Policy

This Privacy Policy describes how massimilianorossetto.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information listed below) as “Personal Information.”

See the list below for more details about what Personal Information we collect and why:

1. Device Information

Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, sites or products viewed, search terms, and interactions with the Site.
Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: Shared with our website host Cargo Collective.

2. Order Information

Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, PayPal account information), email address, and phone number.
Purpose of collection: To provide products or services to you, process your payment information, arrange for shipping, provide you with invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and provide you with information or advertising in line with your preferences.
Source of collection: Collected directly from you.
Disclosure for a business purpose: Shared with payment processors Stripe and PayPal for payment processing.

3. Customer Support Information

Purpose of collection: To provide customer support.
Source of collection: Collected directly from you.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill contracts with you. For example:

Cargo Collective: We use Cargo Collective to host and manage our online store. You can read more about how Cargo Collective uses your Personal Information here: Cargo Collective Privacy Policy.
Payment Processors: We use Stripe and PayPal to process payments. You can read more about their privacy practices here:
- Stripe Privacy Policy
- PayPal Privacy Policy

We may also share your Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests, or to protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

Google Analytics: We use Google Analytics to understand how customers use the Site. Read more about how Google uses your Personal Information here: Google Privacy Policy. You can also opt-out of Google Analytics here: Google Analytics Opt-Out.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page.

You can opt-out of targeted advertising by using the links below:

Additionally, you can opt-out of some services by visiting the Digital Advertising Alliance’s opt-out portal.

Using Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you updated on new products, services, and offers.

Lawful Basis (GDPR)

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your Personal Information under the following lawful bases:

Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to delete this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling), when it has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or significant impact using customer data.

Our processor Stripe uses limited automated decision-making to prevent fraud, such as:

Temporary denylist of IP addresses associated with repeated failed transactions (persists for a few hours).
Temporary denylist of credit cards associated with denylisted IP addresses (persists for a few days).

Your Rights (GDPR)

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to request that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us at info@massimilianorossetto.com.

Cookies

A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use various types of cookies to enhance your experience, including functional, performance, advertising, and social media cookies.

You can manage cookies through your browser settings. For more information on controlling cookies, visit www.allaboutcookies.org.

Do Not Track

Please note that we do not alter our data collection and use practices when we detect a Do Not Track signal from your browser, as there is no consistent industry standard.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at info@massimilianorossetto.com.

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority.

FAQ - Frequently Asked Questions

What is a limited edition print?
We offer exclusive limited edition photographic prints of exceptional quality, with editions typically limited to just 25, 50, or 100 copies per format. Each print is hand-signed and numbered by Massimiliano Rossetto, guaranteeing its authenticity and uniqueness.

Can I choose the size of my favorite artwork?
Our Limited Edition Fine Arts prints are available in the following sizes: 100 cm x 70 cm, 70 cm x 50 cm, and 50 cm x 40 cm, each with a 1 cm white border. If you are interested in a larger format, please contact us.

What is the quality of the prints?
Our limited edition Fine Arts prints are produced on Hahnemühle Photo Rag Satin paper (310 gsm), which is made from 100% cotton matte paper. The prints are produced by a certified studio in Germany, ensuring the highest quality.

How can I hang my painting?
Hanging your print is simple and straightforward. Each print comes with four clips, or, upon request, a high-quality frame. If you would like a quote for a framed print, please contact us.

Do I receive an order confirmation?
Yes, you will receive an order confirmation via email once you complete your order online.

What payment methods are accepted?
We accept payments via credit card or PayPal. To pay by PayPal, log into your PayPal account when prompted, review your order, and approve the payment. We accept credit card payments from MasterCard, Visa, and American Express through our secure payment provider, Stripe.

How secure is my online payment?
Your online payment is protected by modern SSL encryption, ensuring secure transactions and compliance with the highest standards for online shopping.

How much does shipping cost?

Free Shipping to Switzerland
Flat Rate Shipping to Europe: 25 CHF
Flat Rate Shipping Internationally: 35 CHF

How long does it take for my order to be delivered?
Delivery can take up to 4 weeks.

What shipping/delivery options can I choose?
We ensure that each artwork is shipped safely and securely using custom packaging to the address of your choice.

What shipping partners do we work with?
We work exclusively with certified shipping partners, which may vary depending on the size of the artwork and the destination. Our trusted partners include Post, DHL, GLS, and DPD.

Can I track my shipment?
Yes, we will send you a shipping confirmation with a tracking number so you can monitor the status of your order until it arrives at your door.

What happens if my artwork arrives damaged?
If your artwork arrives damaged, please contact us immediately. We will arrange for the return of the damaged artwork. For documentation purposes, we require photographic evidence of the damage. Once the return is processed, we will produce a new print for you. The damaged artwork will be discarded to maintain the integrity of the limited edition.

I have one more question. Who can I contact?
Please contact us at info@massimilianorossetto.com

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