Returns & Refunds

Returns

Our policy lasts 30 days. If 30 days have gone from the day you recevied your item, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do send your purchase back to Studio Massimiliano Rossetto (please email our studio for the correct address) 

Refunds

In case you would like to proceed with a refund, please email us within 30 days from the day you received your item.
After inspecting the item and verifying it is still in perfect conditions, we will notify you of the approval of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days. You will get the full price of the Product.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
If you’ve done this and you still have not received your refund yet, please contact us at info@massimilianorossetto.com.

Sale items

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Shipping

To return your product, you should mail your product to Germany (contact at info@massimilianorossetto.com for the correct address).

You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We strongly suggest you to use a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Damage

If the art arrives damaged, please contact us immediately at info@massimilianorossetto.com. We will then arrange for the return of the artwork. For documentation purposes, we always require photographic evidence of the damage. After processing the return, we will immediately have a new one produced for you. We will dispose of the damaged image so that it does not affect the limited edition.

Last updated: 07.12.2021



















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